• Should you wish to discuss your design requirements, we can arrange for one of our Account Managers to meet with you. Or you can liaise directly with one of our experienced graphic designers.
  
  
• The job is completed by the pre-press department, if the job is completely new or changes have been made to an existing file a proof is provided for the customer to approve. Colour proofs are printed from our Xerox Digital Printer. These do not produce a correct portrayal of final colour, they are only to check spelling, layout etc. A Sherpa proof can be done if an accurate colour proof is required, Sherpa proofs come at an additional cost.
  
  
• Once approval has been given the job will be sent through for plates to be created and then these plates are sent through to the factory for printing. Speciality work such as embossing, die-cutting, laminating, foiling is completed.
  
  
• Finishing requirements are then carried out by the bindery team, such as trimming, folding, collating. Work is then dispatched to the customer.
  
  
• Should you wish to have your job reprinted at a later stage or make changes, we can quickly do that for you as we archive all completed jobs.

Files created using earlier versions of the programme will be accepted, but we cannot open filescreated using versions higher than listed.

We accept Microsoft Office programmes such as Word and Publisher, but unless the file is printedin 1 colour i.e. black we usually need to reset them. If this is the case, photos, logos etc used inthe file will need to be supplied separately.

We only accept PDF files if they have been saved correctly, they need to be at least 300dpi, bethe correct colours as per quote, have bleed, trim marks etc. Please check with our pre-press department if you are not sure.

Process printing uses the following primary colours – CMYK (Cyan, Magenta, Yellow, Black) to produce full-colour images. To print the image we create four corresponding press plates using the CTP (computer-to-plate) method. We have a Sherpa Printer which can be used to provide proofs before a job commences to ensure colour is accurate.

For a spot colour job colours must be chosen from the PMS colour swatch guide. PMS colours differ when printed on gloss or matt stock (they come out darker on a matt stock).

When converting a job from process to spot or vice-versa, the colours cannot always be accurately matched. It is also important to note that digitally printed colours cannot be matched exactly to process printed colour.

If supplying a job on disk then the files (photos, logos) that have been scanned or drawn and used in that file must be at least 300dpi. If they are not 300dpi then the end result can come out looking pixelated which is usually not the desired outcome. Images are generally best supplied in either tiff, eps or jpeg format. If you are unsure of what to do then we can scan images from hard copy supplied.

Our staff can help you select the most appropriate stock for your job. There are many options available depending on your requirements. Common types are offset, matt, gloss and cast coated; they also come in a variety of weights (GSM).

There is a universal classification system for paper sizing:

Standard business card size is
50 x 90mm.

• All fonts must be supplied or convert text to paths/curves.
• All links i.e. tiffs, eps, jpegs used are to be supplied.
• All links must be at least 300dpi.
• Supply a black and white (or colour) printout of the final file.
• Correct colours to be used, either CMYK or Pantone (PMS) colours.
• Our staff can help you select the most appropriate stock for your job.
• A bleed of at least 3mm is required for jobs that have images printed right up to the edge of the page.
• Files can be supplied on Zip, CD, DVD, Floppy, USB, Memory card or emailed.